TechNexxus Business Services Experience
 Call Centers, Language Services and Customer Support
TechNexxus has extensive experience in every facet of the call center industry and with every aspect of the customer experience - from hardware and software to people and process to market positioning, exceptional customer care and competitive advantage. To name just a few highlights of our experience, TechNexxus has:
· Worked closely with the first company to develop and use CTI (Computer Telephony Integration) hardware, software and processes to support customer satisfaction call centers and customer support operations;
· Represented one of the participants in the largest call center/customer support outsourcing deals in history;
· Worked on numerous transactions to support call center operations covering over 200 countries and 120 languages;
· Established call center operations, infrastructure and processes in the United States, Philippines, Pakistan, Ireland, Germany, Italy, Shanghai, Singapore and India;
We understand call center needs, operations and pricing for our Fortune500 clients. We have experience working with call center operations that "follow the sun" around the globe while providing a wide range of language services, including call and language service centers in India, Pakistan, the Philippines, Mexico, Russia, Jamaica, China, the Caribbean, Ireland, Korea, Thailand, South and Central America and Puerto Rico as well as the US and Canada.
We have consultants who have managed call center operations (domestic and offshore) for Fortune 100 companies; and provide a wide range of consulting services to the largest suppliers of call center hardware, software and services.
 Contract Management
TechNexxus provides a full lifecycle system of support. We pride ourselves on our ability to effectively and efficiently manage contracts to ensure that our clients get the benefits of their hard work and bargaining. Our contract management systems integrate seamlessly with our other processes; but they are sufficiently flexibly to enable us to manage any contract to deliver the results you need, on time and on budget.
Dispute Resolution
Dispute Resolution Counselor | Escalation Point | Mediator | Expert Witness | Discovery | Litigation Support
TechNexxus is proud of its track record of success; however, we are perhaps proudest of the fact that not a single deal closed by us has resulted in litigation or arbitration. While we all do our absolute best to avoid disputes -- and to resolve them as quickly, fairly and expeditiously as possible when they inevitably arise -- it is not uncommon for TechNexxus to be asked to resolve disputes involving transactions closed and relationships structured by others. TechNexxus is the trusted guide selected by participants with problems to help the participants use a common vocabulary, understand each other's interests and motivations and ultimately gain a better ability to explore solutions that will provide maximum benefit to all parties.
 Employee Benefits
We've been in their shoes before, and we know how it feels to walk a mile in them.' We're experts in employee benefits in employee benefits and human resources outsourcing, and in assisting companies that provide employee benefits and HR services to manage risks and improve their sourcing.
Human Resources
TechNexxus has been working with personnel, recruiting and other human resource systems and processes for over 15 years. We have gained valuable insights and perspective through our work with corporate and governmental human resource departments, our representation of several of the largest HR outsourcing vendors and our life experiences managing over a hundred thousand employees collectively. We have tailored the TechNexxus process to the unique legal, business and technical demands of human resource processes and sourcing.
 Legal Services
TechNexxus was founded by business executives, technology leaders and partners in major domestic and international law firms who understand the need for trusted guides who can chart the optimal path to your goal, without being impaired by business, technical or legal obstacles. To the contrary, we use our diverse backgrounds and wide array of skills and experience to the benefit of all parties. TechNexxus provides two types of legal services support: outsourcing of legal services and support services for lawyers, law firms, corporate counsel, courts, judges, legislators, regulators and other entities involved in legal processes.
What is legal outsourcing? This term doesn't imply that other forms of outsourcing are illegal. It is used to refer to the outsourcing of a function provided by a law firm, corporate law department or court to attorneys who agree to provide legal services on a long-term subcontractor basis for a fixed fee. Cost reductions can range from 10 - 60% over traditional law firm models. Contact us for more information on the outsourcing of your legal services can save you time and money while improving the timeliness and quality of the services you receive.
Sales and Order Administration
TechNexxus has designed, specified, sourced, implemented, operated and managed some of the largest onshore and offshore sales and order management programs and processes. Our track record of success in this vertical includes Fortune 20 healthcare companies, carriers, utilities, manufacturers, eTailers, and a wide range of others. Our processes have dramatically improved visit-to-close, customer satisfaction and "stickiness" while reducing abandonment, customer complaints and worker fatigue.
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